This Privacy Policy describes how Converge Labs (“we”, “us”, “our”), a subsidiary of AirMedia Limited, collects, uses, shares, and protects your personal information. AirMedia Limited is registered in England and Wales (Company No. 15271197), with its registered office at 509 Tildesley Rd, London, SW15 3BE.

By using our website or engaging with our services, you agree to this Privacy Policy.

1. Collection of Personal Information

“Personal Information” means any information relating to an identified or identifiable individual. Converge Labs collects such information in the ways described below.

We will tell you when providing certain Personal Information is necessary, why it is needed, and what happens if you do not provide it. If you choose not to provide information when requested, you may not be able to access parts of our site or services, especially where it is needed to deliver our services or comply with the law.

2. Provision of Personal Information by You

Contact, Enquiry, and Registration

When you contact us via our website, submit an enquiry, register for an event, or sign up for updates, we may ask for your name, email address, phone number, company, job title, and other contact details.

Client Engagements

If you engage us for a software development project, consulting, or support, we collect details relevant to the engagement, such as contact information, project requirements, communications, feedback, and any files or documentation you share with us.

Job Applications

If you apply for a job with Converge Labs, we will collect your CV, application information, and any other details you choose to provide.

Customer Support

We collect information you give us when you contact our team for support or information.

Marketing Preferences

You may provide your preferences when opting in or out of communications from us.

2a. Automatic Collection of Personal Information

Log Data

When you use our website, our servers automatically record certain information (“Log Data”). This may include your IP address, browser type, device identifiers, pages visited, and usage patterns.

Cookies and Similar Technologies

We use cookies and similar technologies to analyse website usage, personalise content, and improve your experience. You can control cookies via your browser settings. For more information, please see our Cookie Policy.

Third-Party Integrations

Our website may feature third-party content or tools (like embedded videos, analytics, or social media links) that may collect information as described in their own privacy policies.

Links to Other Websites

Our website may link to third-party sites. We are not responsible for their privacy practices and recommend you review their policies.

3. Use of Your Personal Information

We use the Personal Information we collect for the following purposes:

• Providing Services: Delivering our software development, consulting, or support services, including communicating with you about your project or enquiry.

• Account and Contract Management: Managing client accounts, contracts, and invoicing.

• Security and Authentication: Maintaining the safety and integrity of our website, services, and business operations.

• Improvement and Analytics: Analysing use of our site and services to improve our offerings and develop new solutions.

• Communication: Sending service updates, responding to queries, and providing customer support.

• Marketing: Sending updates, offers, or invitations (where you have opted in; you can opt out any time).

• Legal Compliance: Complying with applicable laws, regulations, and industry standards.

• Other Purposes: Any other use we describe at the point of collection, or with your consent.

We do not sell your Personal Information.

4. Disclosure of Your Personal Information

We may share your Personal Information as follows:

Trusted Third Parties

We use trusted partners and service providers (such as cloud hosting, analytics, CRM, payment processors, IT providers, subcontractors) to support our business. They may access your information only as needed to perform services for us and must keep it confidential and secure.

Legal and Regulatory

We may disclose information to law enforcement, regulatory authorities, or other parties as required by law, or to protect our rights, safety, or property, or those of others.

Business Transfers

If Converge Labs or AirMedia Limited is involved in a merger, acquisition, reorganisation, or asset sale, your Personal Information may be transferred as part of that transaction. We will notify you if this involves material changes in the way your data is used.

Affiliates

We may share your information with our parent company, AirMedia Limited, or affiliated companies when necessary for the purposes described in this policy.

Aggregated or Anonymised Data

We may share aggregated or anonymised data (that does not identify individuals) for analytics, research, or business purposes.

5. Protection of Your Personal Information

We use appropriate administrative, technical, and physical safeguards to protect your Personal Information from unauthorised access, loss, misuse, or alteration. While we follow best practices, no system can guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you promptly as required by law.

We only retain your information as long as necessary for the purposes for which it was collected, or as required by law. Once no longer needed, we securely delete or anonymise your data.

6. Your Rights

Under data protection laws, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict our processing of your data in certain circumstances

• Request data portability

• Withdraw consent for processing where we rely on it

• Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@airmedia.uk

7. International Transfers

We may transfer your personal information to countries outside the UK or EEA (for example, if we use overseas cloud services). When we do, we take steps to ensure your data is protected in line with this policy and applicable law, including using standard contractual clauses or similar safeguards.

8. Children's Privacy

Our services and website are not directed to children under 16. We do not knowingly collect personal data from children under this age. If you believe we have inadvertently collected such data, please contact us and we will remove it.

9. Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page and the date will be updated. Please check back regularly for the latest version. Continued use of our services means you accept the changes.

10. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Email: support@airmedia.uk
Address: 509 Tildesley Rd, London, SW15 3BE